Frequently Asked Questions

Q. Do you have services on a 24/7 basis?

A. We are open 7am to 8pm Monday through Friday and 7am to 6 pm on Saturday.  We are closed on Sunday.

Q. Are you properly insured?

A. Yes

Q. What is the make and model of your towing vehicles or what kinds of tow trucks do you have?

A. The Flatbeds are Hino 268 ALP medium duty rollback with wheel lift, Wreckers are Ford F450 Super Duty V8

Q. How long does it take for one of your towing trucks to arrive on location after a call is made?

A. It could be as little as 5 minutes or could be an hour depending on where you are located or if we are waiting for one of our trucks to finish another tow service.  We would always let you know if we can make it in a time that is acceptable for you.

Q. Can I schedule a time for my vehicle to be towed from one location to another?

A. Yes.  You can call to our office to let us know the type of vehicle you want towed and to what location.  We can then give you an accurate estimate on cost while making sure our trained tow technician is on location at the scheduled time.

Q. What forms of payment do you accept?

A. Visa, Mastercard, Cash

Q. Do your drivers carry a specific license, such as a commercial driver’s license?

Class E or CDL

Q. How many tow trucks do you have?

A. We have 3 flatbeds and 2 wreckers

Q. Will your tow truck driver contact me when they are near the location of where my vehicle is?

A. If you would like us to contact you, then yes, we will.

Q. What Kinds of vehicles does your company usually tow?

A. Cars & pick-up trucks: everything from BMWs, Chevy Express vans, Ford Fusions, Hyundai Sonatas, Mercedes, Porsche 911s, Range Rovers, Toyota Corollas, antique / classic cars

Q. Can you provide an initial cost estimate for the tow?

A. Yes. Things that may impact price include: service provided (jump start vs tire change vs tow), reason for tow (stuck in mud vs flat tire vs wrecked vs won’t start) and if towed, weight of vehicle and distance of tow.

Q. Do you offer other related services?

A. Yes.  We offer emergency roadside assistance, jump start service, and tire changing service to go with other tow services we provide.

Q. Where are you towing my car?

A. It depends on the situation. We can tow your vehicle to a specific location for repair or if your vehicle is being impounded due to an accident or ticket, it will be towed to where the police jurisdiction requests.

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